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p{color:#8a9791;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:12px;overflow:hidden}.tickets-module__bUAdJq__ticketMeta{color:#a0aca7;align-items:center;gap:9px;margin-top:10px;font-size:10px;display:flex}.tickets-module__bUAdJq__badge{color:#287c68;text-transform:capitalize;background:#e8f5ef;border-radius:10px;padding:3px 7px;font-size:9px;font-weight:800;display:inline-block}.tickets-module__bUAdJq__badge.tickets-module__bUAdJq__pending{color:#9e6d15;background:#fff4dc}.tickets-module__bUAdJq__badge.tickets-module__bUAdJq__resolved{color:#5b65bd;background:#eef0ff}.tickets-module__bUAdJq__createCard{background:#f8fcfa;border:1px solid #d9e9e1;border-radius:10px;margin:14px;padding:16px}.tickets-module__bUAdJq__cardHeading{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:12px;display:flex}.tickets-module__bUAdJq__cardHeading h3{margin-top:5px;font-size:15px}.tickets-module__bUAdJq__iconButton{color:#81918a;cursor:pointer;background:0 0;border:0;font-size:20px}.tickets-module__bUAdJq__formGrid{grid-template-columns:1fr 1fr 1fr;gap:8px;display:grid}.tickets-module__bUAdJq__createCard input,.tickets-module__bUAdJq__createCard textarea,.tickets-module__bUAdJq__settingsCard input,.tickets-module__bUAdJq__replyBox textarea{color:#17211f;width:100%;font:inherit;resize:vertical;background:#fff;border:1px solid #dbe5e1;border-radius:7px;margin-bottom:8px;padding:10px;font-size:11px}.tickets-module__bUAdJq__createCard input:focus,.tickets-module__bUAdJq__createCard textarea:focus,.tickets-module__bUAdJq__settingsCard input:focus,.tickets-module__bUAdJq__replyBox textarea:focus{border-color:#70b69d;outline:0;box-shadow:0 0 0 3px #e4f4ed}.tickets-module__bUAdJq__conversation{flex-direction:column;min-height:760px;display:flex}.tickets-module__bUAdJq__conversationHeader{border-bottom:1px solid #e8efeb;justify-content:space-between;gap:15px;padding:20px 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22px;overflow-y:auto}.tickets-module__bUAdJq__message{max-width:78%;margin-bottom:20px}.tickets-module__bUAdJq__agentMessage{text-align:right;margin-left:auto}.tickets-module__bUAdJq__messageLabel{color:#8a9791;margin-bottom:5px;font-size:10px}.tickets-module__bUAdJq__messageLabel span{color:#a67326;margin-left:5px}.tickets-module__bUAdJq__messageBubble{color:#33423c;text-align:left;white-space:pre-wrap;background:#f7fbf9;border:1px solid #dce8e2;border-radius:5px 12px 12px;padding:12px 15px;font-size:13px;line-height:1.6;display:inline-block}.tickets-module__bUAdJq__agentMessage .tickets-module__bUAdJq__messageBubble{background:#eaf7f0;border-color:#c8e5d8;border-radius:12px 5px 12px 12px}.tickets-module__bUAdJq__replyBox{background:#fbfdfc;border:1px solid #dce7e2;border-radius:9px;margin:0 22px 22px;padding:12px}.tickets-module__bUAdJq__replyBox textarea{background:0 0;border:0;margin:0;padding:5px}.tickets-module__bUAdJq__replyBox 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